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Everything You Need to Know About Broadband Internet Plans

What are the different internet connection types and speeds in Malaysia?
Broadband is an internet connection that features high bandwidth, which gives you access to faster internet performance.

You can access broadband internet through:
  • Your landline
  • Cable
  • Satellite
You can connect to wireless broadband on your desktop computer, laptop, mobile and tablet, as well as most other internet-compatible devices.
Broadband offers a constant internet connection, unlike other earlier methods of connecting to the internet, such as dial-up.
Fibre broadband
Fibre-optic cables are used to make this type of broadband in Malaysia much faster than connection types. However, fibre internet is not as widespread in the country as other types of broadband, so you will need to check if you have coverage in your area.
ADSL broadband
ADSL stands for asymmetric digital subscriber line and refers to the broadband connection you form when you use your landline phone line. Unlike dial-up, ADSL allows you to use the internet and make calls at the same time, with the help of a microfilter. It is also much faster than dial-up.
ADSL offers much faster download speeds than upload speeds, which is why is it called ?asymmetric?. For internet users who don't need to upload much data, this shouldn't be a problem, but other users might want to consider a different type of broadband.
Mobile broadband
The term mobile broadband can be somewhat confusing; it doesn't refer to broadband specifically for mobile phones. Instead, it is used to describe wireless internet access for portable devices. Mobile broadband allows you to move around your house and stay connected to the internet on any device available to you: your laptop, mobile phone, tablet or even all of these at once.
Dial-up internet
Dial-up internet provides users with access to the internet through the phone network. Unlike ADSL broadband, dial-up does not separate the signals so you can?t make phone calls while using the internet.
Dial-up internet is slower than broadband and more inconvenient, as you always need to be connected to your phone line with a cable. However, in areas without broadband access, dial-up offers users another means of accessing the internet.
What is line rental?
Line rental is a flat monthly fee which you pay to your internet service provider in order to gain access to a network. This fee is separate from the actual monthly usage charges, so check the fine print of your contract to see exactly how it works with your chosen plan and how much you will have to pay.
What do I need to connect to the internet?
In order to get online with an internet plan, you will need access to:

  • A landline which is both active and compatible.
  • A router (when you sign up for a broadband plan in Malaysia, this is often included for free).
  • A microfilter for each phone socket (for ADSL).
  • An internet-capable device, such as a computer, mobile phone, or tablet.
  • Your computer or other device should have:
  • Wireless internet access OR an ethernet port;
  • An internet browser installed.
What is a router?
Routers allow you to connect multiple devices to your local area network (LAN) or wireless local area network (WLAN) and use the internet. Without routers, we would have to pay separately to connect each individual device to the internet, so routers are very useful.
Routers can be wired, which means that you have to connect your device to the router with a cable, or wireless, which means that you can connect wirelessly thanks to the router's antenna transmitting the signal to your devices.
When you sign up for a deal, your provider will usually send you a router -- often for free -- as part of your joining package. As the router is supplied directly by your provider, you can be certain that your router is compatible. If you are not provided with a router, check the compatibility of your router or any router you are considering buying to make sure you will be able to access the internet using it.
How many devices can I connect to my network?
You can connect multiple devices to your internet network. The exact number depends on each provider, so check your plan before you sign up, especially if you have a lot of different devices at home.
What are internet plan bundles?
An internet plan bundle is a set a services, usually including telephone, television and broadband, which are sold together as a packaged deal. This means that you will only have to pay one bill for all of the services covered. Signing up for a bundle deal will therefore make it easier and simpler for you to manage your bills and payments. With lots of competition in the market, bundle deals often offer great value at a very competitive price, and are usually more cost effective than paying for each service individually.
Need more help choosing the best broadband plan for you? Let us help you with our comprehensive broadband plan guide.
How can I upgrade to a better deal?
If your contract with your internet service provider has expired, you can explore and compare other deals on our website. Staying with the same provider may seem easier and you may not expect there to be that many differences between all the services on the market, but by comparing all of the different internet plans available in Malaysia you may find yourself a much better deal and make significant savings.
Our free broadband plan comparison tool allows you to compare internet plans by monthly fee, supplier, package details, speed, connection charges, and minimum contract period or download limit. Find services tailored to your needs by personalising your search.
My contract hasn't expired, but I want to switch, can I cancel my internet contract?
This depends on the terms of your existing contract, as well as how recently you signed up for your internet plan. Here are some factors indicated in your contract to give you a better idea of whether you can cancel or not:
How long is the contract for?
While some contracts are short-term, others can last 12, 18, or 24 months. If you have one of these longer contracts then you might find that you are not able to cancel your contract without first paying what you owe for the rest of the contract's duration. This could mean paying a large amount of money for internet you won't be able to use, so contact your provider and see if they can upgrade or change your plan or bundle to a better one if switching turns out to be too expensive.
Do I have a cooling-off period?
Sometimes when you sign up for a service, there is a cooling-off period. This means that within a certain time limit (usually within 2 to 4 weeks of signing the contract) you can cancel your subscription to the internet and receive a refund of everything you have paid so far.
Are there any cancellation fees?
Cancelling your internet contract can sometimes result in cancellation charges, so check your contract to see whether any charges apply to your plan.
Do I have to give notice?
Contact your provider as soon as you know you want to switch to find out more about their cancellation policy. Often this can be done over the phone with a customer advisor, but sometimes you will be required to send a letter requesting the cancellation of your plan. Be aware that some providers require at least a month's notice, so remember to check in advance if you can.
Didn't find the answer to your question? Try our internet plans glossary page and see if the terms listed there can help you.
Learn everything you need to know about broadband internet plans in Malaysia from our comprehensive internet plans guide.
If you think you've found some internet plan candidates and want to pit them against each other, use our free internet plans comparison tool to see which plan or bundle suits your needs!

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