Date of Last Revision: January 28, 2022
Compargo Malaysia Sdn. Bhd (“CompareHero”) (“we“, “us” or “our”) is part of the Hyphen Group, a group of companies that provide price comparison services as well as financial services, insurance products, communications and other products and services and across Asia.
The CompareHero.my website (“Website“), including the content, features, tools, data, software and functions made available by us through the Website, our mobile applications and any other websites or applications we operate (unless those websites or applications have posted separate or additional terms of service) (together, the “Services”) have been created to provide information to our visitors (“you” and “your”) about our products and services.
We collect information about you in three main ways: when you provide it to us, with automatic technologies and when third party sources provide it to us.
While using of our Services (for example, in order to get comparative quotes for personal loans), your Personal Data may be collected or provided by you to us in various ways.
The following are examples (without limitation) of the circumstances in which we collect Personal Data:
The Personal Data we may ask you to provide includes (without limitation):
Most often, the provision of the above data is on a voluntary basis. However, if you do not provide sufficient information to us, third party products and service providers may not be able to provide the requested information, products or services to you.
In addition, when you use the Services, we may automatically collect certain data about how you access and interact with our Services which may, when combined with other information about you, constitute Personal Data. Automated technologies, such as our use of ‘cookies’, web beacons and similar technologies, help us achieve our goal of providing you with the best possible service. When you access our Services, our servers will record, or track information sent from the browsers. This can include the following information (without limitation):
In most cases, cookies are deleted when you close your browser; these are referred to as session cookies. However, persistent cookies stay on your browsing device either until such time as you delete them, or they expire. By using the Services, you consent to us using cookies. Such use of data does not disclose any of your Personal Data, and we will not collect, process or use any of your Personal Data in this regard.
You can alter your computer browser settings to block or delete cookies. If you opt to block or delete cookies of the Services, you may not be able to access certain products or services and this could have an effect on the performance of the Services on your system (for example, banner ads may not display properly).
Finally, when you use the Services, we may also receive information about you from other third parties we have partnered with such as CRAs or third parties we have engaged such as business associates, subcontractors, analytics providers, platform providers and search information providers or, pursuant to your request, from third party providers of our Partners or other sources where permitted by law and not otherwise restricted.
By providing us with your Personal Data or that of a family member, you warrant that such data is true and accurate, and undertake to notify us as soon as practicable of any change or alteration to the same. Any loss or damage caused to the Services or to the person responsible for the Services or to any third person through the provision of erroneous, inexact or incomplete information will be your exclusive and absolute responsibility. When you give us Personal Data about another person (or persons) such as a family member, you should have the authority to act on such person’s behalf (whether by appointment or by law in your capacity as legal guardian). This includes providing consent to our processing of their Personal Data. If for any reason you are concerned as to whether you are permitted to provide us with another person’s information, please contact us at the email address listed below before sending us anything.
All Personal Data that has been collected from you will only be stored for a duration that is relevant to the purpose for which it was processed and for as long as permissible by applicable law(s).
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for (further detailed in the “What do we use your Information for?” section below), including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
You have the right to request access to and correction of your Personal Data as held by us. Please contact us at firstname.lastname@example.org at any time if you wish to correct, amend or update your Personal Data. We aim to acknowledge and act upon your request promptly. To help us respond in the most timely and appropriate way, please be as specific as possible in your request or inquiry.
What do we use your Information for?
We use the information we collect about you for our legitimate business interests to operate the Services, to enhance and customize users’ experiences with the Services and to improve and grow our business. Depending on the nature of your relationship with us, we may use your Personal Data for some or all of the following purposes:
In some circumstances we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Pursuant to the CRA Act, we may obtain any Credit Information (as defined in the CRA Act) relating to you from Experian, CTOS, Credit Bureau Malaysia Sdn Bhd, their successors or any source deemed appropriate to verify your credit history (each such a “CRA”) as you and/or any such CRA may deem fit under any applicable law, regulation, guidelines, regulatory requirement or directive in relation to your business transaction with us and/or our Partners for the following purposes (but not limited to) account opening, credit evaluation, credit/account review, credit/account monitoring, debt recovery purposes, scoring solutions, legal documentation and/or action consented to a contract or facility granted. Such consent shall remain applicable as long as you have a business relationship with us or where any dues remain unpaid and outstanding with us or for legal documentation consequent to a contract or facility granted by you.
How do we Disclose your Information?
We are committed to keeping your Personal Data and other information shared with us confidential. There are, however, certain circumstances in which we may disclose or transfer your Personal Data to certain third parties without further notice to you, as set forth below:
By using our Services, you consent to the use, transfer and disclosure of your Personal Data as set out above.
After you use our Services, we may use your Personal Data (including your name, address, email address and telephone number) to contact you about news, offers, events, and promotional campaigns in relation to price comparison services and/or financial services, insurance, communications, online content and other products and services that we feature on the Services from time to time. For example, this may include information about credit cards, personal loans, insurance products, etc. We may use other data collected about you, including but not limited to your age, location, income bracket, employment, browsing history, purchases and quotes requested in order to provide materials that are customized and relevant to you. You may opt-out of receiving our newsletter and other direct marketing communications at any time by clicking on the unsubscribe link contained in our email to you.
With your explicit consent, we may also provide your Personal Data (including your name, address, email address and telephone number) to our Partners so that they may contact you with news, offers, events, and promotional campaigns in relation to price comparison services and/or financial services, insurance, communications, online content and other products and services that we feature on the Services from time to time.
If you have any questions or concerns about the communications you are receiving from us, you can get in touch with us at any time, free of charge (see “Your Rights” below).
We are fully committed to safeguarding the privacy of our customers, online and otherwise, and the success of our business depends on our ability to maintain the trust of our clients and customers. We apply Defense in Depth approach in securing Personal Data entrusted to us by our customers and continuously improve those measures to address security risks. We use Amazon Web Services, Inc (“AWS”) as our technology infrastructure service provider to power the main core of our Services. Data we collect is stored in data centers operated by AWS which offer best-in-class security. For more information, please visit: https://aws.amazon.com/security/.Despite our security precautions, we cannot fully guarantee the security of your Personal Data because of the inherent risks of data transmission over the internet. At all times, you assume the risks associated with the transmission of your Personal Data over the internet and the possibility of malware present on your device used for our Services. Therefore, you should ensure that you only enter or upload your Personal Data on a secure device within a secure environment.
The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not access or use our Services.
You have the right to check whether we hold Personal Data about you and to require access or correction of your Personal Data. You can also opt out of receiving direct marketing or promotional communications from us, our affiliates and any of our Partners, at any time. You can unsubscribe from receiving our newsletter at any time by clicking on the unsubscribe link in our emails to you.
If you wish to exercise any of your above-mentioned rights, or you have any inquiries or complaints in respect of your Personal Data, please kindly address your enquiries to:
Email : email@example.com
Tel: 012-385 0211 (lines are open Monday to Friday 9:00am to 6:00pm)
Address : 50-6-3 & 50-6-3A, Level 3, Wisma UOA Damansara, No. 50, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur