2017 Mobile Banking App Review: Bank Islam i-Info


Bank Islam mobile banking app

Just a decade ago, we are still running to bank branches and ATMs to complete our daily finance activities such as cheque deposit and fund transfer. Today, 73.1% of Malaysians are using internet banking and this prompted the banks to go one step further by introducing mobile banking apps.

CompareHero.my 2017 Mobile Banking Apps Awards

To date, 11 banks in Malaysia have their own mobile banking apps for its customers and they continue to bring new features and improvements in order to impress users like you and me. But just how happy are you with the mobile banking app you are using now? Features, layout, safety concerns and accessibility are important for a mobile banking app to serve a customer.

CompareHero.my has conducted its first Mobile Banking Apps Awards in Malaysia. Known as the CompareHero.my 2017 Mobile Banking Apps Awards, today we are happy to announce the winners.

CompareHero.my has reviewed all 11 mobile banking apps in Malaysia for the CompareHero.my 2017 Mobile Banking Apps Awards.

Read our review on each bank’s app here:

Overall Bank Islam Mobile Banking App Review

Overall position:11 / 11

Overall Score: 1.9/5

Score
Bank Apps Layout Functionality Security User-Friendliness Final Ranking
Citibank MY 3.6 4.2 5 3.6 4.1
Maybank 4 3.8 4 3.5 3.8
CIMB Clicks 3.7 3.5 4 2.95 3.5
Standard Chartered Mobile Banking (Malaysia) 2.9 3 4 3.7 3.4
Hong Leong Connect 3.3 3.4 4 2.75 3.4
RHBNow 2.9 2.4 3 3.7 3
Am Online 2.9 2.4 3 2.7 3
HSBC Mobile Banking 2.8 2.6 3 3.2 2.9
OCBC Malaysia Mobile Banking 2.3 2.5 3 3.4 2.8
PB Engage 2 2.6 3 3.3 2.7
Bank Islam i-Info 1.8 1.8 1 3 1.9

App Screenshots:

bank Islam i-Info

Overview of features:

  • Branch Locator
  • Latest Promotion
  • Financial Calculator
  • Rates
  • Prayer Times
  • Doa of the Day
  • Contact

CompareHero.my Review for Bank Islam Mobile Banking App

1. Layout/Design (Score: 1.8/5)

  • Whole interface needs an update
  • Background pictures are too busy and it clashses with the text on the app, which makes it difficult to read

2. Functionality (Score: 1.8/5)

  • Basic banking needs are not available in the app
  • Introduce basic finance functions such as account management, balance viewing, fund transfer and bill payment

3. Security (Score: 1/5)

  • There are no security factors involved here, given that there are no finance functions provided
  • Once bank app is upated, there is a need to incorporate biometric log-in

4. User-Experience (Score: 3/5)

  • Developers need to look into user reviews and create an app that fulfils mobile banking needs for Bank Islam customers

Users Reviews

Farah Nabila

“I thought I can check on my statements on doing an online banking/transfer using this app. But, I’m very disappointed with the app after I installed it. And now, I’m going to uninstall it.”

Alan Sii 

“The app is not handy and all the vital features such as viewing bank info, fund transfer and etc are all not available in this version. I hope there will be an improvement!”

Bank Islam Mobile Banking App Overall Remarks:

Ranked as the worst banking app in Malaysia, Bank Islam’s mobile banking app does not provide any basic banking functions such as account viewing, fund transfer or bill payment. It remains unclear whether Bank Islam will seek to restructure its app, but we sure hope plans are in place!

Scoring Methodology

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Each app was ranked based on its layout, functionality, security and user-experience and received a score between 1-5 (with 1 being the lowest and 5 being the highest).

These apps were scored based on:

  • CompareHero.my aesthetical experts (for layout, functionality and security)
  • Objective list of what constitutes a 1,2,3,4 and 5 rating (for layout, functionality and security)
  • Writer’s evaluation (for layout, functionality and security)
  • Apple and Android reviews (for user experience)

1. Layout and Design

A higher score of 4-5 meant the app had a simple yet effective design that added to its user’s experience. The app’s layout should also captivates user’s attention while not being too confusing at the same time.

A score of 3 is given to the apps that have adequate layout design. However, there are still some rooms for improvement such as updates for the latest user interface (UI) and perhaps more exciting colors or graphics.

Apps that received a score of 1-2 meant that the layout was not updated, or it was not on par with the other apps you see in store. Most of them required some updating in terms of color choice, fonts, menu layout and also visibility.

2. Functionality

A higher score of 4-5 was given to mobile banking apps that have more than 8 features and were one step ahead of the rest, such as exclusive promotions, in store payment, manage global accounts and card-less withdrawal at ATM machines.

A moderate score of 3 was given to mobile banking apps that have more than 5 features including balance check, fund transfer, bill payment, prepaid reload and credit card management.

A lower score of 1-2 was given to mobile banking apps that provided (or failed to provide) basic or average financing functions as mentioned above.

3. Security

We tested the security features based on a consumer’s perspective to determine the level of safety for a user while using the app.

We graded the apps based on:

  • Security layers
  • Biometric login availability
  • Easiness to reset password and username
  • Escalation of fraud or theft via the app

A high score of 4-5 was given to the apps that have incorporated biometric login system, provide adequate security action plans, and also fast responsiveness to resolve customers’ issue in fraud or identity theft.

A moderate score of 3 was given to the apps that have adequate security system and biometric login system. However, it may needs to up its game in terms of prevention and educational efforts.

A low score of 1-2 was given to those that do not have login system or insufficient security steps to ensure the safe usage of the apps by the users.

4. User-Friendliness

A high score of 3-5 was given to those that had earned high favourability from the users based on the apps’ transition, responsiveness, practicality and also banks’ efforts to resolve users’ issues.

A low score of 1-2 was given to the apps that did not meet the average users’ demand and was filled with technological bugs like malfunctions, errors, and bad transitions.

So far, we noticed that almost half of the banks have at least updated or replaced their mobile banking apps to a newer one in the past six months, with better features and functions for the consumers.

About Bank Islam

Bank Islam, established in 1983, is Malaysia’s maiden Shariah-based institution. Since its establishment, it has emerged as the symbol of Islamic banking in Malaysia and its vision to be “A Global Leader in Islamic Banking” illustrates the Bank’s status as the flag bearer of the country’s financial services industry.

Find out more on the Bank Islam products here:

Through a vast expanding network of 139 branches and more than 1200 self-service terminals nationwide, Bank Islam parades a comprehensive list of more than 70 innovative and sophisticated Islamic banking products and services, comparable to those offered by its conventional counterparts.