Banking Institutions To Assist Borrowers And Customers In CMCO And EMCO Areas

Banking institutions are ready to assist borrowers or customers in CMCO and EMCO areas, according to a joint statement released by The Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (ABIM).

Following the announcement that Sabah, Kuala Lumpur, Selangor and Putrajaya will be placed under a Conditional Movement Control Order (CMCO) due to a nationwide spike in COVID-19 cases, banking institutions across Malaysia would like to emphasise that borrowers or customers in said affected CMCO or Enhanced Movement Control Order (EMCO) areas who face difficulties in making loan or financing repayments should immediately reach out to their banks to request for repayment assistance.

In light of the recent events and due to the economic fallout caused by the COVID-19 pandemic, banks are ready to facilitate requests for repayment assistance to suit the borrower’s or customer’s financial circumstances.

All they have to do is contact their banks via email or telephone if they are unable to have face-to-face engagements due to restriction of movement. 

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For the safety of banks’ customers and employees, banks in the CMCO areas are operating with heightened vigilance and adherence to the COVID-19 standard operating procedures (SOPs).

Customers in the affected areas are also advised to check on their respective banks’ websites for information on any changes in operating hours or arrangements for over-the-counter services.

Regular banking services at all self-service terminals, such as automated teller machines (ATMs) and cash deposit machines (CDMs) are still available for use across all CMCO areas.

The Association of Banks in Malaysia (ABM) has 26 members comprising the conventional commercial banks that currently operate in Malaysia. The main objective of ABM is to promote the establishment of a sound banking system in Malaysia in cooperation and consultation with the regulators.

Established in 1996, the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) currently has 26 member banks. AIBIM promotes sound Islamic banking system and practice in Malaysia; represents interest of members locally and abroad; provides advice and assistance to members pertinent in the development on Islamic banking and finance at local, regional and global level; coordinates human capital development initiatives, and promotes public awareness

Where can I go for more information?

For further information on repayment assistance, members of the public can also
contact ABM Connect via the ABM website: or AIBIM at 03-2026 8002/8003 or via email: staff@aibim.com

Borrowers or customers who are still facing difficulties after consultation with their banks can contact BNMTELELINK at bnmtelelink@bnm.gov.my or call 1-300-88-5465.

Alternatively, borrowers or customers can also seek guidance and explore other options for assistance with AKPK by calling (03) 2616 7766.