Maybank – First Bank To Introduce Online Appointment Management System, EzyQ

Skip the queue and make branch appointments online through Maybank EzyQ, a newly launched online appointment management system created with the goal to enhance customer safety and convenience. Maybank is the first bank in the country to introduce such a facility for a full suite of banking services. 

“With the pandemic, we’ve had to change the way our branches operate and have been working on a solution that enables us to prioritise our customers’ safety and provide the level of service they expect of us,” said Maybank’s Group Chief Executive Officer, Community Financial Services, Dato’ John Chong. 

“This has led to the introduction of Maybank EzyQ, which we hope will bring better experience and convenience for our customers,” he added. 

With this new service, customers can now make appointments online ahead of their visits to branches or Premier Wealth Centres (PWCs) nationwide, conveniently and seamlessly via the Maybank2u website. 

Now you get the flexibility to choose your preferred date and time slot for the branch or PWC you wish to visit, as well as the services you would like to perform such as account opening, debit card enquiries, and product advisory. This ease helps reduce customer waiting time, and improve crowd management in the branch/centre for added safety.


Enjoy a more seamless banking experience with Maybank EzyQ (Image source: Maybank)

Currently in the first phase of implementation, customers will be able to use Maybank Easy to make appointments for close to 90 Maybank branches and PWCs nationwide. The Bank is progressively expanding the service to more branches and targets to roll out Maybank EzyQ to its entire branch network by early next year.

If you’re a Maybank customer, you can make an appointment via Maybank EzyQ as close as one business day in advance and up to 10 business days ahead of the scheduled date. Confirmation of the appointment is immediate and a follow-up email will be sent to the customer within the same day. A reminder email will also be sent one day before the appointment date.

While customers can still walk in without an appointment, the Bank encourages them to utilise Maybank EzyQ and make an appointment ahead to lessen waiting time and prioritise personal safety, especially in today’s COVID-19 world. 

You also get to schedule repayment for loans or financing via the Maybank EzyQ. In anticipation of additional applications, the Bank’s branches nationwide (except for those in the red zones and temporarily closed) will remain open until 7.00pm up to 9 October 2020.

Appointments can also be made for the following services, among others: 

  • Account opening services
  • Debit card issuance and replacements
  • Loan and investment advisory
  • Premier Wealth services


Customers may obtain more information and set up an appointment at www.maybank2u.com.my/ezyq